Medical Office Administrator (MOA)

BCA’s Medical Office Administrator program will help you develop skills in the four key areas of: medical terminology, medical office administrative skills, medical transcription, and word processing. In addition, the program fosters the development of interpersonal skills, organizational effectiveness, and communication skills, which are necessary to function in a complex and demanding medical environment.

Medical Office Assistants perform some or all of the following duties:

    • Schedule and confirm medical appointments; receive and communicate messages for medical staff and patients
    • Prepare, key in, edit, and proofread medical records, reports, articles, case histories and correspondence from machine dictation, shorthand and handwritten notes using computers
    • Interview patients in order to complete forms, documents and case histories
    • Complete insurance and other claim forms
    • Initiate and maintain confidential medical files and records
    • Prepare financial statements and billing procedures
    • Order supplies and maintain inventory
    • Determine and establish office procedures and routines
    • May supervise and train other staff in procedures and in the use of current software


    • Taking care of the needs of people and animals
    • Taking charge of the direction and resources of organization
    • Using communication skills to share information, advise and influence
    • Creating and using systems for storage and retrieval of knowledge and data
    • Working with goods and materials manually or with machines

Required Courses:

    • Introduction to Computers & Keyboarding
    • MS Word Level 1
    • MS Outlook
    • MS Excel
    • Anatomy, Physiology & Terminology
    • Medical Transcription
    • Document Formatting & Grammar
    • Medical Office Practise & Assisting
    • Asepsis, Infection Control and WHMIS
    • Practise Management Software
    • Canadian Health Care System
    • Healthcare Fundamentals
    • Bookkeeping Fundamentals
    • First Aid and CPR
    • Career & Employment Strategies

MOA Career may work with the following positions:

    • Medical receptionist
    • Dental receptionist
    • Hospital admitting clerk
    • Appointment clerk

Program Details:

Type: Diploma
Duration: 36 weeks
Hours: 720 hours

Contact us today. One of our Admission Specialist will walk you through the process on how to apply and get you started. We will be with you to get you through your future and successful career.